Settings
Manage your account and connected channels.
General
Account
Details for this account.
Name
General
Store
Settings for the currently selected store.
Store name
Domain
Automation
Response Mode
Control global send behavior and edit every channel agent in one place.
Global Response Settings
Applies to every channel agent.
Channel Agents
Per-channel identity, send behavior, reply timing, and additive instructions.
Automation
Business hours
A local preview of when automated responses should be allowed.
Mon to Fri
Automations can reply during this window.
Saturday
Automations can reply during this window.
Sunday
Automations pause for this period.
Out of office message
Used when automated replies are outside business hours.
Automation
Confidence threshold
A local preview of the confidence gate Amity should use before sending automatically.
Minimum confidence
Replies below the threshold stay in drafts for human review.
Automation
Escalation rules
Preview the moments Amity should hand off to a human.
Negative sentiment detected
Escalate when customer tone is angry or frustrated.
Refund or chargeback request
Always route refund-related questions to a human.
Customer asks for a manager
Escalate direct requests before Amity drafts a response.
Automation
Conversation labeling
Choose whether conversation labels are applied automatically or managed by the team.
Labeling mode
New summaries apply matching labels automatically.
Workflows
Send workflow emails from your own domain through Mailgun while replies continue to go to your support inbox.
Sending domain
Enter a sender email to choose the domain for workflow sends.
DNS records
Last checked Never checked
Workspace
Billing
Track workspace usage and manage plan details.
Usage meters
Workspace
Integrations
Connected channels are live. Available channels use the existing connection flows and billing checks.
Connected channels
Gmail
lumiere@mail.lumiere-goods.com
Shopify
lumiere-goods.myshopify.com
@lumiere_goods
++27829001234
Shipping tracker
Default provider for shipment status lookups.
Default tracker
Used when Amity checks order tracking updates.